Delivery Information

Christmas Opening Hours & Delivery Schedule

Friday 20th December - Order by 2pm for guaranteed delivery before Christmas

Customer Service Phones: Open 9am-4pm

Website: Open for orders

Orders received by 2pm will be despatched the same day. Orders received after 2pm will be despatched Monday 23rd December.

Monday 23rd December

Customer Service Phones: Open 9am-4pm

Website: Open for orders

Orders received by 2pm will be despatched the same day. Orders received after 2pm will be despatched Friday 27th December.

Tuesday 24th December (Christmas Eve)

Customer Service Phones: Open 9am-12pm

Website: Open for orders

Orders received this day will be despatched Friday 27th December.

Wednesday 25th December (Christmas Day)

Customer Service Phones: Closed

Website: Open for orders

Orders received this day will be despatched Friday 27th December.

Thursday 26th December (Boxing Day)

Customer Service Phones: Closed

Website: Open for orders

Orders received this day will be despatched Friday 27th December.

Friday 27th December

Customer Service Phones: Open 9am-4pm

Website: Open for orders

Orders received by 2pm will be despatched the same day. Orders received after 2pm will be despatched Monday 30th December.

Saturday 28th & Sunday 29th December

Customer Service Phones: Closed

Website: Open for orders

Orders received by 2pm will be despatched the same day. Orders received after 2pm will be despatched Monday 30th December.

Monday 30th December

Customer Service Phones: Open 9am-4pm

Website: Open for orders

Orders received by 2pm will be despatched the same day. Orders received after 2pm will be despatched Tuesday 31st December.

Tuesday 31st December (New Years Eve)

Customer Service Phones: Open 9am-1pm

Website: Open for orders

Orders received by 1pm will be despatched the same day. Orders received after 1pm will be despatched Thursday 2nd January.

Wednesday 1st January (New Years Day)

Customer Service Phones: Closed

Website: Open for orders

Orders received on this day will be despatched Thurday 2nd January.

Thursday 2nd January

Customer Service Phones: Open 9am-4pm

Website: Open for orders

Orders received by 2pm will be despatched the same day. Orders received after 2pm will be despatched Friday 3rd January.

Normal hours resume after this time.

Free Delivery

Order by 2pm, Monday to Friday, for next working day delivery.

Free delivery on orders over £25.00 in our standard delivery areas *.

We operate a same day despatch with DPD Next Working Day Delivery for orders received before 2pm Monday to Friday.

Friday orders after 2pm will be processed on Monday.

Please note: DPD cannot guarantee Next Day Delivery. DPD Next Day Delivery has a 99.8% success rate.

Standard Delivery 

Orders under £25.00 are £3.95 to standard delivery areas *.

Please allow 2 working days for standard delivery. If you have not received your order within 2 working days, please contact us.

Delivery Instructions

Safe place instructions must be left directly with DPD once you receive your delivery text or email.

Live Worms

These products are shipped directly from the suppliers. Please allow up to 5 working days for these items to arrive. They will arrive separately from any other products ordered from Ivel Valley Bird Food.

*Areas Outside of Standard Delivery (as defined by DPD)

Delivery to Scottish Highlands, Islands, and Northern Ireland are charged at varying costs. The cost for any non-standard delivery postcodes will be displayed on the checkout page once a postcode is entered. Delivery to these areas is a DPD 2-5 Working Day service. We do not ship to the Republic of Ireland.

 

We do not deliver over the weekend or outside of the UK.