Privacy and Cookie Policy

Ivel Valley Bird Food Privacy Policy

Ivel Valley Wild Bird Food is owned and operated by F B Parrish and Son Limited, registered in England under company number 9446482. Registered address: F B Parrish and Son Limited, Lodge Farm, Chicksands, Shefford, SG17 5QB. VAT number: GB197112360.

This policy will outline the personal information we collect and process when you visit our website, send us an enquiry via email, or place an order with us.  This policy covers:

  • The definition of “personal data”.
  • What data we collect.
  • Your payment information.
  • Your rights under Data Protection Legislation.
  • How we store and use your data.
  • Sharing your data with our partners.
  • How you can access and control your personal data.
  • Our use of website cookies.

This policy applies only to your use of www.ivelvalleybirdfood.co.uk. Our site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

 

What Is Personal Data?

Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

 

The Data We Collect

Depending upon your use of our website, we may collect and hold some or all of the data set out in the table below. We do not collect every single one of these pieces of data from each visitor to the website, and we do not necessarily store each piece of data:

  • Name
  • Address; postal and billing
  • Email address
  • Telephone number
  • Device information; whether you are accessing the site from a smartphone, tablet, or desktop. This information effects how the site is displayed to you and is required in order to provide you with the fastest experience for your device. It also allows us to provide you with the content best suited to that device in order to make it easiest to view for you.
  • IP (Internet Protocol) address: this number can show us your location (e.g. your town. It does not give us your address or exact location)
  • OS (Operation system): the operating system on your device (IOS, Android, Windows, Linux, MAC OS X)
  • Browser and version: which web browser you are using (e.g. Chrome, Safari, Firefox)
  • Referrer: we can sometimes identify the medium or domain from which you came to our website. For example, if you came from one of our emails, or from an advert online.

 

Your Payment Information

We do not collect or store any financial information and card details are not processed through our web platform.

Our card payment processor, Stripe Payments UK LTD, uses an iframe to collect card payments from our website. This means that, whilst it may look like part of our website, your card details are processed directly to our secure payment provider and do not go through our servers. This is a much more secure way of payment processing.

We also use PayPal, which redirects the customer to their own website for the customer to log in and to make the payment directly with PayPal. The customer is redirected back to our website once the payment is complete.

 

What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

  • The right to be informed about our collection and use of your personal data.
  • The right to access the personal data we hold about you.
  • The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
  • The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold, if we do not require it for our own legal records.
  • The right to restrict (i.e. prevent) the processing of your personal data.
  • The right to object to us using your personal data for a particular purpose or purposes.
  • The right to withdraw consent. This means that, if we rely on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
  • The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

 

How We Store and Use Your Personal Data

Your data is stored in our Magento 2 website platform, which is hosted on a dedicated server with UKFast.new Limited. We use various security monitoring services and have 2 factor authentication requirements protecting our server and any personnel that require access to it.

The following table describes how we use your personal data:

What we Do What Data We Use
Registering you on the website Name, Address, Email Address, Contact Number
Personalising and tailoring your experience on our site Cookies
Managing payments for our products Name, Address, Email Address, Contact Number. Payment Details are provided directly to the payment provider.
Communicating with you regarding your orders. Name, Email Address, Contact Number
Communicating with you for marketing purposes Name, Email Address
Analysis for marketing purposes
Device information, operating system, browser, location.

 

Note that we cannot identify you individually using this information. This data just gives us a summary of how our customers as a whole are accessing our website.
 

With your permission and/or where permitted by law, we also use your personal data for marketing purposes, which may include contacting you by email with information, news, and offers on our products. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will never share your data with third parties for marketing purposes.

 

Sharing Your Data With Our Partners

In some circumstances, where permitted or required by law, and only relating to core business requirements, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

Instances in which your data will be shared with a third party, or used on a third-party platform:

Third Party What Data We Share or Collect Purpose
DPD UK Limited Name, Address, Email Address, Contact Number, Order Number To create delivery labels and shipment in the DPD network.
FreshWorks Technologies UK Limited Name, Email Address, Contact Number. Data varies depending on what is supplied by the customer. To create customer service communication tickets in order to provide customer assistance.
DotDigital Group PLC Name, Email Address, Order Number, Order Details, Subscription Status To identify you and your purchase history in our marketing platform in order to send you relevant marketing material
Google UK Limited Device information, operating system, browser, location. To analyse how customers are engaging with out website in order to identify device or system-based areas for improvement.
Live Foods Direct Name, Address, Email Address, Order Number, Order Details. To process any orders of Live Worm products. These are shipped directly from Live Food Direct.  

 

 How You Can Access And Control Your Personal Data

There are several ways for you to access and control your data:

  • Logging in to your account. If you have created an account and placed orders on our website, you will see all of your order history, reward points history, addresses, and contact details from your account. You cannot change the details on your orders, however, you can add, remove, or edit any other contact details from your account. You can also unsubscribe from marketing communications from your account.
  • Contacting us. If you do not have an account with us, you can email or phone us and we can access your order history, unsubscribe you from marketing emails, or delete your account, directly from our Magento 2 platform.
  • Unsubscribing from emails. At the bottom of each marketing email we send, there is an unsubscribe link. If you click on this link you can remove yourself from our marketing database.

Note, we retain order details for HMRC and financial purposes and cannot delete your order details from our system.

 

Our Use Of Website Cookies

Our site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by. We use Cookies to facilitate and improve your experience oof our site and to provide and improve how our website operates.

All Cookies used by and on our site are used in accordance with current Cookie Law.

Certain features of our site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that our site may not work properly if you do so.

Our site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our site is used. This, in turn, enables us to improve our site and the products offered through it.

The analytics service(s) used by our site uses Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our site, it does enable us to continually improve our site, making it a better and more useful experience for you.

 

Your Control Over Cookies

You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

 

How You Can Contact Us

To contact us about anything to do with your personal data and data protection, please use the details below:

Email address: support@ivelvalley.co.uk

Telephone number: 01462 813260

 

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations. This Privacy Policy was last updated on 24th March 2022.

Ivel Valley Wild Bird Food © 2022 - Lodge Farm, Chicksands, Shefford, Bedfordshire, SG17 5QB